The White House Cleaning Services
The White House Cleaning Services

Frequently Asked Questions

Q: Are your staff insured and vetted?

A: Our staff are fully insured by Public and Employer Liability Insurance.

All our cleaners are carefully vetted through a thorough interview at our office to ensure the suitability of the applicant. In addition to that we require cleaners to provide us with photographic proof of identification, address as well as two recent references which are verified.

 

Q: Will I have the same cleaner every week?

A: Once we have agreed which day and time you would like the cleaner to attend you will receive the same cleaner each week to facilitate a reliable cleaning schedule. We also provide reliable staff for holiday and sickness cover. However, we reserve the right to change the day or time if necessary.

 

Q: Will you come on the same day and at the same time for each clean?

A:While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. If you desire an estimated time of arrival on the day of your clean, please call us and we will be glad to oblige.

 

Q: What about access to my home?

A: We can come either when you are at home or at work. The majority of our customers prefer to leave a set of keys with us or we can arrange a time for your cleaner to arrive when you are home.  

 

Q:What happens if a cleaner loses the keys?

A: First we can assure you that the address is not kept with the keys. If our cleaner loses the key(s) we will give you a ring as soon as we find out and we will ask you to change the locks. We are fully insured for loss of customer's keys so keep the receipt and return it to us.

 

Q:Can we trust them with alarm codes?

A: Yes, the safety of your property is very important to us. We will ask your cleaner to memorize the code and ask not to write it down – if they forget the code we will give it to them straight away from our office.

 

Q:What happens if something is broken or damaged while the cleaner is at my home?

A: Our Cleaners will treat your home with respect and care, however accidents can happen. We are fully insured for this and will either replace or repair the damaged item for you. However, we cannot be held responsible for normal wear and tear or if an item breaks through no fault of the cleaner.

 

Q:What happens if we are not happy with the cleaner?

A: We are here for you in any situation! If you think that the cleaner doesn’t meet your expectations please give us a ring or simply email us and we will have a chat with them. We believe that everyone needs a second chance, but if on the second visit you are not satisfied then we will send a new cleaner and we make sure they do the job properly by supervising them.

 

Q:Do you work Nights/Sundays/Holidays  etc?

A: Most of our cleaners do not mind working on Sundays or Holidays or – in an emergency – at night. However, this may occur additional charge.

 

Q: Will you bring the cleaning products with you?

A: We find that customers prefer to use their own home cleaning items and products for use in their home. If you would prefer we can provide these at an extra cost.

 

Q: What should I do with my pets during the cleaning?

A: If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement

 

Q:How do I pay for the service?

A:Payment can be made in various ways to suit you. This will be discussed in detail during any consultation.

 

Q:Do you guarantee quality service?

A: Absolutely! If you are not completely satisfied with the quality of work, we will come back to your home/office to re-do it FREE of charge. GUARANTEED. However, you must notify us within 24 hours.

 

 

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